Terms of service

Terms & Conditions

Effective Date: Sep 1, 2025

Welcome to www.getaerve.com (“Site”), operated by AERVÉ, LLC (“we,” “our,” or “us”). By accessing or using our Site, products, or services, you agree to be bound by the following Terms and Conditions (“Terms”). Please read them carefully.

 

 

1. Use of the Site

You may use this Site only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Site in any way that violates applicable laws or regulations.

  • Attempt to gain unauthorized access to any portion of the Site or our systems.

  • Use the Site to transmit any unsolicited or unauthorized advertising or promotional material.

 

2. Products & Orders

All products listed on our Site, including the Luggage CLEANER, Luggage PROTECT, and Jet Set Pack, are subject to availability and may be modified or discontinued at any time without notice.

By placing an order, you agree that:

  • All information provided is accurate and complete.

  • You are authorized to use the payment method provided.

  • We reserve the right to refuse or cancel any order at our discretion.

 

 

3. Shipping & Returns

Please review our Shipping & Returns Policy [link to your policy] for details on processing times, delivery, returns, and exchanges.

 

 

4. Product Use & Safety

AERVÉ products are designed for external use only on luggage and travel accessories. Always follow the directions provided on the label or website. You agree that you are responsible for testing products on a small, inconspicuous area prior to full use. AERVÉ is not liable for any misuse or damage resulting from failure to follow instructions.

 

 

5. Intellectual Property

All content on this Site—including logos, product names, text, graphics, packaging, and imagery—is the intellectual property of AERVÉ, LLC or its content providers and is protected under U.S. and international laws. You may not copy, reproduce, or distribute any content without our express written permission.

 

 

6. User Content & Reviews

If you submit reviews, photos, or other content to the Site or social platforms using our branded hashtags (e.g., #beforeandaerve, #aerve), you grant us a non-exclusive, royalty-free, worldwide license to use, modify, and display that content for promotional purposes.

 

 

7. Privacy

Use of this Site is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

 

 

8. Disclaimer

Our products are provided “as is” without warranties of any kind, either express or implied. We do not guarantee that the Site will always be available, error-free, or secure.

 

 

9. Limitation of Liability

To the fullest extent permitted by law, AERVÉ, LLC will not be liable for any damages arising from the use of or inability to use our products or Site, including but not limited to direct, indirect, incidental, or consequential damages.

 

 

10. Changes to These Terms

We reserve the right to modify these Terms at any time. Updates will be posted on this page, and your continued use of the Site constitutes your acceptance of any changes.

 

 

11. Contact Us

For questions or concerns regarding these Terms, please contact us at:
 AERVÉ, LLC
 3019 Wilshire Blvd, PMB 114
 Santa Monica, CA 90403
info@getaerve.com